Privacy Policy – Tree Trimmers

Introduction

Tree Trimmers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our digital advertising, submit your information through lead forms, or contact us directly.

Information We Collect

We may collect the following information:



  • Name

  • Phone number

  • Email address

  • Property address or general location

  • Details about your tree work request

  • Any information submitted via phone, SMS, online forms, or email

How We Collect Information

We collect information from the following sources:



  • Meta (Facebook & Instagram) Lead Ads

  • Google Ads forms and landing pages

  • Calls made to our tracking numbers

  • SMS, email or website enquiries

How We Use Your Information

We use your information to:



  • Connect you with qualified and verified tree-service professionals

  • Provide quotes and arrange call-backs

  • Improve the performance of our advertising and lead generation systems

  • Monitor quality and maintain accurate internal records

Who We Share Information With

We may share your information with trusted third parties, including:

  • Tree-service contractors who may contact you to provide quotes

  • CRM platforms, automation tools, call-tracking services, and communication systems used to deliver our service



We do not sell your personal information to unrelated third parties.

Call Tracking & Recording

Calls made to our advertised tracking numbers may be recorded or logged for training, verification, and quality assurance. By calling any number displayed in our ads, you consent to this process.

Data Storage & Security

Your information may be stored securely in Australia or internationally via our third-party service providers. We take reasonable technical and organisational measures to safeguard your personal data from misuse or unauthorised access.

Your Rights

You may contact us at any time to request:



  • Access to your personal information

  • Correction of inaccurate details

  • Deletion of your personal data

Cookies & Digital Tracking

Advertising platforms such as Google and Meta may use cookies, tracking pixels, and similar technologies to optimise advertising performance and improve relevance. These technologies may collect behavioural information for ad delivery and measurement.

Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website or made available upon request.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:



Email: info@treetrimmers.com.au